Cancellations & Refunds

Treatments/services are not transferable to other individuals

​

We require at least 48 hours’ notice to be given for any appointment cancellation

If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to retain your deposit

​

In the case of pre-paid treatments, the full cost of treatment will be forfeited

Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. We don’t refund for change of mind.

Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.

​

In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. 

You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.

​

For all injectables a $100 booking fees applies which will be redeemable at first consultation/treatment.

A $50 booking fee applies to secure your appointment which will be redeemable against your treatment.